DOES OUR SALES TEAM VISIT YOUR OFFICE REGULARLY AND
GIVE PROPER BRIEF & UPDATES RELATED TO OUR SERVICES
WORLDWIDE
2
RATE THE WAY PROBLEMS/COMPLAINTS ARE BEING HANDLED
BY OUR DESK
3
DO YOU GET TIMELY RATES ON YOUR FCL QUERIES
4
HOW DO YOU FIND GMLOG RATES FOR YOUR REQUIRED PORT
OF LOADING
5
HOW DO YOU RATE OUR SERVICES IN RELATED TO
TRANSSHIPMENT AND VESSEL SCHEDULES
6
DO YOU RECEIVE PROACTIVE UPDATES ON YOUR SHIPMENTS
FROM THE TEAM
7
PLS. RATE YOUR SATISFACTION FROM OUR DO COUNTER
8
DO YOU GET YOUR BROKERAGE WITHIN 30 DAYS OF
TRANSACTION BEING COMPLETED
9
RATE GML IN COMPARISON TO YOUR OTHER SERVICE
PROVIDERS
10
OVERALL PERFORMANCE
A - EXCELLENT
=
5 Marks (100%)
B - VERY GOOD
=
4 Marks (80%)
C - GOOD
=
3 Marks (60%)
D - SATISFACTORY
=
2 Marks (40%)
E - NEEDS
IMPROVEMENT
=
1 Marks (20%)
FEEDBACK SCORE
=
%
Any other Comments or
Suggestion for Improvement
:
While dealing with us if you
had interacted with any person at any level of management or
the staff & were contented with the response, we request you
to please mention the person's name & how did he/she solve
your query
:
Doc: QR/IMP/8.0
B
Issue : II
Rev : 1
Page 1 of 1
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