DOES OUR SALES TEAM
VISIT YOUR OFFICE REGULARLY AND GIVE PROPER BRIEF &
UPDATES RELATED TO OUR SERVICES WORLDWIDE
2
RATE THE WAY PROBLEMS/COMPLAINTS ARE BEING HANDLED BY
OUR DESK
3
DO YOU GET TIMELY RATES
ON YOUR FCL QUERIES
4
HOW DO YOU FIND GMLOG RATES FOR YOUR REQUIRED
DESTINATION
5
HOW DO YOU RATE INFORMATION ABOUT YOUR SHIPMENTS ON
OUR WEBSITE
6
ARE THE REQUIREMENTS
FOR B/L WELL EXPLAINED BY THE TEAM
7
ARE B/L'S RELEASED IN
TIMELY MANNER
8
DO YOU GET YOUR
BROKERAGE WITHIN 30 DAYS OF TRANSACTION BEING
COMPLETED
9
RATE GML IN COMPARISON
TO YOUR OTHER SERVICE PROVIDERS
10
OVERALL PERFORMANCE
A - EXCELLENT
=
5 Marks (100%)
B - VERY GOOD
=
4 Marks (80%)
C - GOOD
=
3 Marks (60%)
D - SATISFACTORY
=
2 Marks (40%)
E - NEEDS
IMPROVEMENT
=
1 Marks (20%)
FEEDBACK SCORE
=
%
Any other Comments or
Suggestion for Improvement
:
While dealing with us if you
had interacted with any person at any level of management or
the staff & were contented with the response, we request you
to please mention the person's name & how did he/she solve
your query
:
Doc: QR/ 8.0
B
Issue : II
Rev : 1
Page 1 of 1
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